Products
Reviews
View, sort, filter, and manage customer reviews on your products, and reply to them, from the Reviews page.
The Reviews page is where you track and manage the reviews customers leave on your products. Open it from Products → Reviews in the dashboard sidebar.
The toolbar
Above the review list you'll find:
- Date range. Show reviews from a chosen time period, for example All time.
- Search Customer Reviews. Find a review by keyword.
- Sort. Change the order the reviews are listed in.
- Filter. Show only reviews with a certain status.
Sort
Click Sort to order the list by:
- Newest or Oldest. Order by when the review was left.
- Highest or Lowest. Order by star rating.
Filter
Click Filter to show only reviews with a given Status:
- All
- Active. Reviews that are visible on your storefront.
- Inactive. Reviews that are hidden from your storefront.
The review list
Each row is one review. Click the small chevron (arrow) on the left of a row to expand it and see Your reply, your response to that review if you've added one. The columns are:
- Product. The product's picture and name that the review is for.
- Customer. The name of the customer who left the review.
- Status. A toggle that turns the review on or off. When it's off, the review is hidden from your storefront.
- Stars. The star rating the customer gave, from 1 to 5.
- Comment. The text of the review. Long comments are shown truncated in the table.
- Actions. An Action button with a dropdown of things you can do with the review.
Use the Status toggle to hide a review from your storefront without deleting
it, for example while you look into a complaint.
Responding to a review
Click Action on any row to open a menu with three options:
- Show. Open the review to see it in full.
- Add Reply. Write a reply to the customer's review.
- Request Changes. Ask the customer to update or revise their review.
Once you've added a reply, click the row's chevron to expand it, your reply appears under Your reply.