Orders

Abandoned Orders

Review carts that customers started but never completed, so you can follow up and recover lost sales.

Abandoned Orders are checkouts a customer started but didn't complete. Open this page from Orders → Abandoned Orders in the dashboard sidebar.

Use it to see how many potential sales are slipping away and to follow up with those customers where possible.

Your dashboard overview also shows an Abandoned Orders widget with your abandoned rate and the potential revenue you could recover.

Above the list you'll find:

Date range. Show abandoned orders from a chosen time period.
Search. Find one by Abandoned order ID or name.
Column. Show or hide table columns.
Sort. Change the order the list is sorted in.
Filter. Narrow the list by payment method.

Date range

Click Date range to pick the period: All time, Last 7 days, Last 30 days, Last 3 months, Last 6 months, Last 12 months, or a Custom range from the calendar.

Column

Click Column to open Show or hide columns. Toggle any of these on or off:

Reference ID
Date
Customer
Type
Order Status
Payment
Order amount
Items
Coupon discount
Net amount

Sort

Click Sort to order the list. Choose a Sort by field and a direction:

Sort by: Order (Created At), Order (Updated At), Total Order Amount, or Paid Amount.
Sort directions: Ascending or Descending.

Filter

Click Filter to narrow the list by Payment method:

COD Order
Paypal
Stripe

The abandoned orders list

Each row shows one abandoned order:

Reference ID. The order's reference (for example #RPCX50AY). Click it to open the order.
Date. When the checkout was started.
Customer. The customer's name.
Type. The payment method used, for example Safepay.
Order Status. The order's status, such as Initiated.
Payment. The payment state, such as Pending.
Order amount. The order's total.
Items. How many items were in the cart.
Net amount. The net total.

Viewing an abandoned order's details

Click a row (or its Reference ID) to open the Abandoned Orders details page, where you can see everything about that abandoned checkout:

Order summary. The Order ID, its status badges (for example Initiated and Failed), the date, and the payment method (such as Safepay).
Items. Each product with its image, SKU ID, quantity, price, and item total.
Totals. Items total, Delivery charges, and the Grand total.
Customer details. Name, email, address, customer type, zip/postal code, phone number, city, and country.
Payment details. The payment method, Payment Status (such as Pending), the Payment ID, and when it was last updated.
Shipping details. Courier name, tracking ID, and courier contact (shown as None for an order that was never shipped).
Order notes from customer. Any notes the customer left.
Activity. A timeline of the order (for example Draft Order Received via online store).
Tags. Type a tag and press Enter (or click +) to add it, then click Save.

An abandoned order has no Accept order or fulfillment actions, because the customer never completed the checkout. The details page is for reviewing and following up.

Always click Save after adding tags. If you leave the page without saving, any tags you added are lost.

Recovering even a few abandoned carts can add up, review this page regularly and reach out to customers who left items behind.

All Orders

Track and manage every customer order, search, filter, sort, choose columns, and open any order to see its full details.

All Products

View, search, sort, filter, and manage every product in your store, and add new ones, from the All Products page.